Privacy policy

Privacy Policy

Last Updated: October 25, 2025

Volonero (“we,” “our,” or “us”) operates this website and store, including all related information, content, tools, products, and services (the “Services”), to provide you — our valued customer — with a personalized shopping experience.

Volonero is powered by Shopify, which enables us to deliver our Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect

When we refer to “personal information,” we mean data that can identify you directly or indirectly. This does not include anonymized or aggregated information.

We may collect or process the following categories of personal information, depending on how you interact with our Services and as permitted or required by law:

  • Contact details: name, billing and shipping address, phone number, and email address.

  • Payment details: credit or debit card information, transaction data, and payment confirmation.

  • Account information: username, password, and preferences.

  • Order information: products you view, add to cart, purchase, return, or exchange.

  • Communication data: information you include when contacting us for support.

  • Device data: IP address, browser type, device identifiers, and network details.

  • Usage data: your interactions with the website and how you navigate our Services.

2. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you create an account, make a purchase, or contact us.

  • Automatically when you visit or use our Services (via cookies and similar technologies).

  • From service providers who assist us in operating our business (e.g., Shopify, payment processors, logistics).

  • From partners or other third parties, such as marketing or analytics providers.

3. How We Use Your Personal Information

We may use your information for the following purposes:

  • To provide, personalize, and improve our Services: processing payments, fulfilling orders, managing your account, providing customer support, and remembering your preferences.

  • Marketing and advertising: sending you promotional content via email or showing you relevant ads based on your browsing behavior.

  • Security and fraud prevention: detecting or preventing fraudulent or illegal activity, ensuring secure payments, and protecting our customers and business.

  • Communication: providing support, responding to inquiries, and maintaining our business relationship.

  • Legal compliance: complying with applicable laws, regulations, and lawful requests from authorities.

4. How We Share Personal Information

We may share your personal information with:

  • Shopify, our e-commerce platform provider.

  • Service providers who process payments, manage data analytics, or handle fulfillment and shipping.

  • Marketing and advertising partners, in accordance with applicable laws and with your consent where required.

  • Business affiliates within our corporate group.

  • Authorities or regulators when required by law, or in connection with legal claims or fraud prevention.

5. Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information necessary to deliver our Services.

Shopify may also use aggregated data from merchants (including Volonero) to improve its platform. Shopify is responsible for its own data processing activities.

To learn more about how Shopify handles your data or to exercise any applicable privacy rights with Shopify directly, please visit the Shopify Privacy Policy.

6. External Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or security of such third parties. Please review their privacy policies before sharing any information.

7. Children’s Privacy

Our Services are not intended for use by minors. We do not knowingly collect personal data from individuals under the legal age of majority in their jurisdiction. If you believe a child has provided us with personal data, please contact us immediately at volonero.store@gmail.com so we can delete it.

8. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal data.

No system is completely secure, and we cannot guarantee absolute protection. Do not share sensitive data through unsecured channels.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on where you live, you may have the right to:

  • Access and obtain a copy of your personal information.

  • Request correction or deletion of your information.

  • Object to or restrict the processing of your data.

  • Withdraw consent at any time (if processing is based on consent).

  • Request data portability (where applicable).

  • Manage communication preferences or unsubscribe from marketing emails at any time.

To exercise any of these rights, contact us at volonero.store@gmail.com.

If you live in the European Economic Area (EEA) or the United Kingdom, you may also:

  • Object to data processing for marketing purposes.

  • File a complaint with your local data protection authority.

A list of EU supervisory authorities can be found here.

10. International Data Transfers

Your personal information may be transferred and processed outside your country of residence, including to Canada or the United States.

When we transfer personal data outside the EEA or UK, we rely on Standard Contractual Clauses or other lawful safeguards to ensure adequate protection.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Volonero
📧 volonero.store@gmail.com
📍 Christiaan de Wetstraat 30, Dordrecht, 3312 CE, Netherlands

For purposes of applicable data protection laws, Volonero is the data controller responsible for your personal information.